Privacy Policy

When you send an enquiry through the contact form, we collect the name, mobile number, optional email address, the service you selected, your preferred contact method and any message you write. We use these details to respond to your enquiry.

The enquiry form deliberately does not ask for medical or health information. Please do not include diagnoses, medical history or health details in the form. If you need to discuss those, we will do so directly by phone or WhatsApp.

If you apply for a job through this website, we collect the details you submit in the application form. Job applications are stored separately from customer enquiries.

If you accept analytics cookies, this website uses Google Analytics to understand how the site is used — which pages are visited, which buttons are clicked, and which campaigns bring visitors. Analytics are only loaded after you accept.

We do not send your name, phone number, email address, message text, or any health information to Google Analytics or to any advertising platform.

If you decline, no analytics or advertising cookies are set, and the website continues to work normally.

We use enquiry details only to respond to you and to arrange the care you are asking about. We do not sell your information, and we do not share it with third parties for marketing.

We record which campaign or search brought a visitor to the site so we can understand which of our own advertising works. This is stored with the enquiry record and is not shared externally.

Enquiry records are kept for as long as needed to respond to you and maintain our own business records.

If you would like your enquiry record removed, contact us using the details on our contact page and we will action it.

For any question about this policy or about information you have sent us, contact Al Rahma Home Care using the phone numbers or email addresses shown on the contact page.